Data-Driven Design for Customer Experience (CX) from cx strategy and design Watch Video
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Description: Join the transformative online short course led by Professor Mohamed Zaki, an esteemed expert from the Institute for Manufacturing at the Department of Engineering and the Deputy Director of Cambridge Service Alliance Research Center. Explore data-driven principles and AI to elevate customer experiences and create revenue streams. Learn to connect digital, physical, and social channels for exceptional customer journeys. Harness machine learning and AI to understand customers better and make data
Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)