_why-companies-fail-at-customer-experience-124-yves-van-vaerenbergh-124-tedxkuleuvenbrussels-preview-1.jpg "Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels from vitacost customer service Video Screenshot Preview 1")
Gallery_why-companies-fail-at-customer-experience-124-yves-van-vaerenbergh-124-tedxkuleuvenbrussels-preview-3.jpg "Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels from vitacost customer service Video Screenshot Preview 3")
Gallery_why-companies-fail-at-customer-experience-124-yves-van-vaerenbergh-124-tedxkuleuvenbrussels-preview-hqdefault.jpg "Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels from vitacost customer service Video Screenshot Preview hqdefault")
GalleryPlay Video:
(Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)
Jump To Video Parts
⏲ Duration: 12 minutes 34 seconds
👁 View: 4K times
Play Audio:👁 View: 4K times
Description:
TEDx Talks
TEDx Talks
Share with your friends:
Whatsapp | Viber | Telegram | Line | SMS
Email | Twitter | Reddit | Tumblr | Pinterest
Related Videos
_reko-online-farmers39-markets-increasing-in-popularity-as-supermarkets-accused-of-price-gouging.webp "Organisers of farmers' markets say they've seen a big increase in customers as distrust in supermarkets grows.")
⏲ 3:34 👁 3M
_domestic-violence-services-claim-theyve-been-let-down-by-budget.webp "Domestic violence organisations say they'll need to start winding back services because the government hasn't invested enough in its latest budget.")
_walmart-surpasses-36500-billion-market-cap-after-strong-q1-results.webp "Walmart's stock price rose after it reported first-quarter earnings that beat analyst expectations, demonstrating consumer resilience in spending despite economic pressure. Walmart's market capitalization surpassed $500 billion for the first time following the strong earnings results. Walmart's CFO stated that consumers have remained consistent in spending from quarter to quarter, though budgets remain stretched. Upper-income consumers are increasingly shopping at Walmart. Analysts noted Walmart's increasing focus on higher-margin revenue streams like digital advertising, marketplace fees, and fulfillment services contributing to growth.")
_new-cupra-leon-interior-design.webp "The CUPRA Leon is developed to revamp the high-performance compact segment, building on the generations of vehicles that came before it.<br/>“The king of Leons draws together the core elements that every vehicle of the brand must have: design, performance and dynamism,” said Wayne Griffiths, President of CUPRA and SEAT. “It is a vehicle that is helping us to win over even the most demanding car enthusiast, grow the brand, and take its vehicles to an even broader audience.”<br/>Underpinned by the MQB Evo platform and a suite of technologies, the design and development team created a vehicle that specifically delivers CUPRA’s core characteristics. At its heart is a range of extraordinary powertrain options that mix the most advanced combustion technology and the pinnacle of the industry’s push towards electrification.<br/>Available in two body styles available – 5-door and Sportstourer – the CUPRA Leon expands its appeal, allowing customers to choose the vehicle that best fits their lifestyle, without needing to compromise on performance, comfort or practicality.")
_survey-reveals-how-female-small-business-owners-measure-success.webp "One in four female small business owners has taken a pay cut in the past year, according to new research.<br/><br/>The survey of 1,000 female small business owners examined how their experience has shifted in the past year and found that the down economy has forced a quarter of these business owners to cut their own pay to keep their businesses afloat.<br/><br/>For those small businesses that have been open for at least a year, many have also raised the price of their product or service (37%), and more than a quarter are actively seeking less expensive resources (27%).<br/><br/>Conducted by Talker Research for Office Depot, the survey found that 53% of female business owners said the past year has been the hardest for their business.<br/><br/>In 2023, respondents expressed challenges with funding (42%) and growing their business (30%), which continue to be the top struggles this year (39% and 30% respectively).<br/><br/>Experiencing fatigue was more of a pain point last year (23%), while marketing is proving to be a greater challenge this year (25%).<br/><br/>However, hard work has paid off for many female small business owners this year, allowing them to reach their 2023 goals: growing profit (goal of 59%, achieved by 26%), gaining more customers (goal of 53%, achieved by 41%) and expanding their business (goal of 28%, achieved by 12%).<br/><br/>And to keep the momentum going, respondents predict they’ll continue to uplevel and succeed through continued revenue growth (63%), gaining more customers (54%) and business expansion (27%). <br/><br/>But success is also about a lot more than dollars and cents. Twenty-one percent of respondents said success is all about making a positive impact in their community and a fifth (21%) included innovation as a success marker.<br/><br/>And while the next year looks to be more positive for female small business owners, there will still be challenges to overcome, with inflation (39%) and funding (25%) serving as the top concerns.<br/><br/>To overcome these challenges, female SBOs are throwing themselves into their work more often — but how much is too much?<br/><br/>Work-life balance improvements have slowed by 15% since last year, as only this year, 58% said their work-life balance has improved since becoming a business owner, compared to 73% who said the same last year.<br/><br/>Women surveyed feel they need to choose between their family and their profession multiple times every month, while one in eight feel this way every week.<br/><br/>And overall, 42% said being a business owner has made it more difficult to balance their outside work responsibilities.<br/><br/>To better balance their work and family life, those surveyed are committed to “cutting back on working hours,” “taking time for quiet reflection” and “being willing to take a day off as necessary.”<br/><br/>For respondents who set up their business in the last year, top reasons include wanting to be one’s own boss (59%), deciding to pursue a passion or hobby (46%) and drive to put an idea into action (41%).")
_batt-warns-public-about-credit-card-fraud.webp "While fraudulent activity relating to debit cards are on a decline, the opposite is true as it pertains to credit card fraud.<br/><br/><br/>The Bankers Association of T&T has provided insight into what customers should look out for when shopping online to better protect their information.<br/><br/><br/>BATT has also responded to claims by the police that getting information on fraud from banks is a very slow process.<br/><br/><br/>Alicia Boucher has the details.")
_huesera-the-bone-woman-2023-spanish-scary-movie.webp "Huesera: The Bone Woman 2023 Spanish Scary Movie")
_red-plaque-ceremony-for-roderick-macleod.webp "Red plaque ceremony for Roderick MacLeod from vitacost customer service")
_reko-online-farmers39-markets-increasing-in-popularity-as-supermarkets-accused-of-price-gouging.jpg)
_domestic-violence-services-claim-theyve-been-let-down-by-budget.jpg)
_walmart-surpasses-36500-billion-market-cap-after-strong-q1-results.jpg)
_new-cupra-leon-interior-design.jpg)
_survey-reveals-how-female-small-business-owners-measure-success.jpg)
_batt-warns-public-about-credit-card-fraud.jpg)
_huesera-the-bone-woman-2023-spanish-scary-movie.jpg)
_red-plaque-ceremony-for-roderick-macleod.jpg)
![[+]](/images/menu.gif){kind=small}