_larry-kim-future-trends-in-customer-communication-multi-channel-chat-amp-beyond.jpg "Larry Kim: Future Trends in Customer Communication: Multi-Channel, Chat & Beyond from chat with picture Video Screenshot Preview")
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⏲ Duration: 21 min 9 sec
✓ Published: 13-Dec-2019
✓ Published: 13-Dec-2019
Description:
Around the world, people chat and text more than they use any other communication channel. SMS, WhatsApp, Messenger, WeChat, iMessage — more time is spent in chat apps than social media, email, and on the phone. Yet less than 1% of businesses are equipped to automatically connect with customers in chat. Understand the immediately actionable applications for chatbots in customer care, marketing and sales. This keynote reveals the big picture of how customer communication technology is evolving
Around the world, people chat and text more than they use any other communication channel. SMS, WhatsApp, Messenger, WeChat, iMessage — more time is spent in chat apps than social media, email, and on the phone. Yet less than 1% of businesses are equipped to automatically connect with customers in chat. Understand the immediately actionable applications for chatbots in customer care, marketing and sales. This keynote reveals the big picture of how customer communication technology is evolving
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