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Join the transformative online short course led by Professor Mohamed Zaki, an esteemed expert from the Institute for Manufacturing at the Department of Engineering and the Deputy Director of Cambridge Service Alliance Research Center. Explore data-driven principles and AI to elevate customer experiences and create revenue streams. Learn to connect digital, physical, and social channels for exceptional customer journeys. Harness machine learning and AI to understand customers better and make data

Data-Driven Design for Customer Experience (CX)

⏲ 1 min 22 sec ✓ 21-Jul-2023

awwwards.

Customer Experience in Design Strategy | DPDK Creative Director | Michael Vromans

⏲ 28 minutes 13 seconds 👁 5.5K

PeopleMetrics, Inc.

BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

⏲ 34 minutes 12 seconds 👁 5.7K

What is Service Design and Digital CX Strategy about? What Differentiates the Coffee Shop around the corner from Starbucks’ Digital Strategy? Empathy and Customer Centricity is the first and most important value lever. nnStarbucks understood 3 basic customer needs and pain points and transformed them into a pleasant and frictionless digital experience: 1) Customers want easier ways to make their orders, without waiting in line; 2) Customers want an instant or frictionless payment transaction;

What is Service Design & Digital CX Strategy about? What Differentiates a Typical Coffee Shop from Starbucks’ Digital Strategy

⏲ 2 min 10 sec ✓ 19-Apr-2017

Dominic The CX Guy

Customer Experience Trends for 2024

⏲ 16 minutes 29 seconds 👁 1.6K

cityofgoldcoast

Customer Experience Strategy

⏲ 3 minutes 6 seconds 👁 11.5K

Inspire Flex: The world’s most powerful end-to-end CCM solution.nnnToday’s customers have elevated expectations. They’ve gone digital,ndemanding convenience and flexibility. Delivering exceptional customernexperiences (CX) through personalized, omnichannel communicationsnis now key to competitive positioning, building customer loyalty andndriving revenue. However, enterprises often face challenges whennimplementing CX initiatives including departmental silos, legacy systems,ndistributed wo

About Inspire Flex

⏲ 1 min 44 sec ✓ 03-Dec-2021

Eye on Tech

Ultimate Guide to Customer Experience Management (CXM) for Businesses

⏲ 10 minutes 45 seconds 👁 6.1K

Bernard Marr

The Top 4 Customer Experience Trends In 2023

⏲ 7 minutes 23 seconds 👁 8.4K

The FiNWELL SUMMIT is the UK’s Financial Wellbeing Conference 05.10.2015nnThe FiNWELL SUMMIT has been created to open up a discussion between world class thought leaders from key influential areas that will transform The Future of Financial Wellbeing. We want to ask questions such as:nn• What are organisations are doing to foster financial wellbeing for their employees and thus improve mental health?nAre there ways to improve financial literacy and capability using technology to make financi

FiNWELL SUMMIT 2015 Highlights

⏲ 1 min 80 sec ✓ 08-Oct-2015

RBNC - Build u0026 Execute Strategy

5 Ways to Create a Customer Experience Strategy - CX | RBNC

⏲ 1 minute 1 second 👁 9.5K

Big Bang Partnership

How to Facilitate a Customer Journey Mapping Workshop

⏲ 44 minutes 37 seconds 👁 3.2K

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